The Gold Pro Massage & Wellness Cancellation Policy

Cancellation Policy – Gold Pro Massage & Wellness Studio

At Gold Pro Massage & Wellness Studio, we’re committed to providing high-quality care and a smooth experience for every client. As part of that commitment—and in alignment with industry standards—we are making a small but important change to our cancellation policy.

Effective May 1st, we will now require a minimum of 24 hours’ notice for any cancellations or rescheduling.

This adjustment helps us make the best use of our therapists’ time and ensures availability for other clients who may be waiting for an appointment. If less than 24 hours’ notice is given, or in the event of a missed appointment, a 50% fee of the scheduled treatment cost will apply.

🟩 24-hour notice: No penalty — your appointment can be cancelled or rescheduled

🟩 Less than 24 hours: A 50% late cancellation fee applies

🟩 No-show (no call, no show): A 50% fee also applies

📞 To cancel or reschedule:

— Call us at 780-570-9653 (leave a message if we’re unavailable)

— Or click Cancel/Reschedule in your confirmation email

— Or email us at info@goldpromassage.com